BorderlessMind offers online support services that use the internet as a
platform to build the desired recognition value in the eyes of your
customers through good customer servicing.
Our expertise lies in providing web based customer support services.
We follow a very well-structured methodology in carrying out the
process to ensure high-quality and short turnaround time.
BorderlessMind's BPO services include the following:
We are committed to manage your email support requirements from
customers. We strive to build exceptional customer relationships
with effective and high-quality responses that are tailor-made to
your customer's unique queries within a very short turnaround time.
Our key differentiation lies in the following:
Online Profile Approvals
Our email support team is trained to develop knowledge about the
business process that they are responsible for. Each and every query
is carefully understood and issues are well-researched to gather all
the valid points that pertain to that query. This helps in obviating
the problem of "scanned responses" and brings about an element of
customization in the response.
Scalable Process Design
The process workflow is designed to cater to complex situations. We
lay emphasis on building an extensive knowledge base to enable us to
draft concise and accurate responses to customer queries.
Exceptional cases are escalated first to Supervisors and
subsequently to the client using a carefully designed escalation
process. This process is designed to ensure a quick response time
and encourage ownership and accountability.
Our Quality Analysts ensure that responses are framed in a
structured form and are accurate and complete in all respects. They
also facilitate quality through checks and ongoing assistance to our
CCP team. Our quality team runs periodic quality-centric programs
which focus on building process efficiencies and improving quality
and productivity of the CCP team through process reengineering.
First Time Resolution
Our team is trained to provide one contact resolution to customer's
query. We anticipate customer's next question and attempt to make
the first response as comprehensive as possible to ensure first time
resolution. We encourage minimization of number of contacts - it has
a beneficial impact on both customer satisfaction and processing
A big part of a community portal is inviting memberships and
registrations in order to build a member/client base. A number of
times companies running portals and online service channels are not
able to make a headway with their marketing efforts as they are wary
about handling the surge in registrations and membership requests.
Thus, they first have to invest in building the set up for support
before they can get aggressive on the marketing front.
We can provide just the set up needed to completely take care of
this aspect of your business process. Systems and methodologies to
manage the process have been set up by us and guidelines to maintain
the same. Before approving any profile, we lay down the criteria for
the approval or the conditions that profile must meet for it to be
You are assured of a clean website that is free from any
obscenity/nudity or any objectionable textual matter and graphics
which could negatively affect your website.
BorderlessMind provides online chat services to provide "round-the-clock"
support to customers via online chat. Online chat is one of the best
ways to support your customers as it provides 24/7 support with
significant cost-effectiveness. The benefits of providing this
service to your customers are many. It will increase customer
satisfaction because your customer will receive a real-time response
and would not have to wait. This real time support can have text,
voice and video support as well, depending upon the technical set up
of your servers. We can also arrange for the same in case your
hosting set up doesn't support these services.
Web Content Approval
We understand the benefits that a good content can bring to a
website. It makes business sense for you to have the right and
relevant content free from any objectionable material. We specialize
in combing the archived parts of the website and filter it
accordingly to remove the filth and unnecessary content. This is
applicable to web forums and other online public places where
regulation of the content becomes difficult. Also, with the increase
in the number of registered users, the influx of the content flowing
in for uploading becomes large enough. BorderlessMind can help you with
managing this part as we can immediately ramp-up our operations
depending on the content traffic on your site.
For new content that keeps flowing in, we will implement a
well-structured process that will allow us to check all the
user-driven content against the guidelines for each category and
then accordingly upload it if it meets the criteria or disapprove
it, if it does not meet the criteria.
Website Bug Reports
A fully-functional website free from any bugs is indispensable
necessity for your web project to succeed. In order to make sure
that all sections of website are up and running, our team of
developers and testers will periodically check the entire
functionality. In case of any bugs or errors, we have a capable team
to not only report those bugs to your technical team but also fix
them from our location to ensure immediate rectification.
Web Content Development
BorderlessMind understands the importance of relevant and right content for an
effective web positioning and enhancing of the user interest. Our content
writers understand the nature of the content that should be published
on various types of websites like dating, technology, marketing etc.
We are well positioned to develop new content, re-write and correct
the existing content thus helping you to align more closely with your
Would you like to request more information?