Archives: FAQs

Why BorderlessMind?

We believe that through outsourcing, small-to-medium-sized businesses can gain a competitive advantage. We understand businesses and recognize the challenges they face in today’s fast-paced and...

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Is there a Project Manager to supervise the Resource?

Our clients like control and want to supervise and communicate with their Resources directly. We however, assign an Account Manager and an Outsource Coordinator to your account to help in bridge any...

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Is there an option of replacement in case of dissatisfaction with any Resource?

Yes, if the client is dissatisfied with the performance of a particular Resource, BorderlessMind ensures timely replacement. The replacement Resource can take up to 2-4 weeks in case someone is not...

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How long does it take to on-board a Resource?

BorderlessMind employee onboarding formalities take up to 2 business days. However, the onboarding process of the client may take a week or 10 business days. We have seen some of our clients fly to...

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Why are BorderlessMind rates so competitive?

BorderlessMind is committed to providing highly skilled and top quality talent to our clients at a nominal cost. Internally we price the resource based on Cost Plus model. We maintain high...

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How does the payment process work with BorderlessMind?

To enable us to provide our clients best possible service, we encourage them to pay for our services in advance for work being performed by their Resource(s). Our clients pay via bank ACH/Wire...

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